Nail Xperts in Gorham, Maine

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• J L

  Posted Feb, 10 2019

  If I could give this place less than 1-star, I would. This review is not against the employees who tried to help my mother-in-law but the male co-owner (Jordan) of this establishment.
  
  My mother-in-law came to this salon today an hour before closing to get her nails done with the acrylic polish. After cleaning her nails, applying the nail polish layer, and applying the clear finish, my mother-in-law noticed bubbles in several of her nails. The employees working on her nail also noticed the bubbles and tried to fix them by cleaning and re-applying the nails but in the end they asked the male co-owner for assistance.
  
  This is where the nightmare begins. After fixing one of the nails, the co-owner Jordan yells at her for being "picky", tells her to "ask what other customers think", leaves her to work on another customer, comes back to fix a second nail while saying "if you don't like this, you can go to where you went before", threatens to call the police, tells her "you better pay for this", then leaves a third nail half-done before leaving the salon all-together. The other co-owner apologized to my mother-in-law and explained that Jordan was running late to pick up his child as justification for his unacceptable behavior. Another employee had to finish fixing her last nail. I regret the fact that my mother-in-law paid for this abuse.
  
  The raw unprofessionalism, angry insults, and threats made by the co-owner Jordan were unwarranted and completely unacceptable. You can be sure we will never be back.

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